Managed Services
Kewaunee offers flexible managed laboratory operations leveraging our domain expertise and implementation track record for over 5,000+ global customers. While you concentrate your resources on your core business, we take care of your day-to-day running of the laboratories.
Our team of seasoned infrastructure specialists (people), our rich repository of best practices (process), and a wide choice of the laboratory equipment and furniture (product) is available to ensure safety, efficiency, and business continuity of your business and personnel.
Backed by a robust governance program, Kewaunee managed lab services offers tailored engagement models best suited for your project scope and needs.
- Laboratory infra management
- Outcome based models : SAS
- Build-Lease-Transfer (BLT) services
- Annual maintenance contracts
- Flexible people, product & process centric services tailored for you
Customer Facility Support Program
As part of Kewaunee’s CFSP program, we station a fully trained maintenance team at the client’s site. On-site team ensures maximum uptime of the laboratory infrastructure and extended performance and life of the instruments. Programs available under CFSP:
- Annual Maintenance Contract
- Priority Spares Program
- Breakdown maintenance call
Kewaunee Global Customer Support Program
Kewaunee Global Customer Support program, KGCS, offers dedicated email and phone support for our customers. Besides providing support on-demand, KGCS team conducts regular proactive checks and audits to the laboratory infrastructure. Programs available under KGCS:
- Dedicated email & phone support
- Safety & usage reports
- Kewaunee Green Guardian – IoT based monitoring